CHC33021 Certificate III in Individual Support (CRICOS Code: 112253C)

SBDI Package Courses for Individual Support, Community Services and Ageing Support

This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support. 

To achieve this qualification, you must have completed mandatory 120 hours of work placement. 


No pre-requisite requirement for this qualification as per course training package. 

  • January
  • April
  • July
  • October

*Mid-Term intake dates available.

Tuition Fee: $AU 15,000 

Non-Tuition Fee: $AU 400 

Estimated Total Course Cost: $AU 15,400 

Entry requirements

  • Be a minimum of 18 years of age.
  • Undertake a pre-enrolment interview / initial skill assessment.
  • Must have completed Australian Year 12 or equivalent level of schooling or a Certificate IV or higher qualification with an Australian institution.
  • Meet evidentiary requirements for country of origin
  • Must demonstrate English level of IELTS 6.0 with no band less than 5.5 or equivalent, such as:
    • IBT 46
    • PTE Academic 42
    • CAE 162
    • OET B
    • Duolingo 90
    • General English Upper Intermediate
    • MOI Certificate

Core units – 9

  • CHCCCS031 Provide individualised support 
  • CHCCCS038 Facilitate the empowerment of people receiving support 
  • CHCCCS040 Support independence and well being 
  • CHCCCS041 Recognise health body systems 
  • CHCCOM005 Communicate and work in health or community services 
  • CHCLEG001 Work legally and ethically 
  • CHCDIV001 Work with diverse people 
  • HLTWHS002 Follow safe work practices for direct client care 
  • HLTINF006 Apply basic principles and practices of infection prevention and control 

Elective Units – 6

  • CHCAGE013 Work effectively in aged care 
  • CHCAGE011 Provide support to people living with dementia 
  • CHCPAL003 Deliver care services using a palliative approach 
  • CHCCCS036 Support relationships with carer and family 
  • HLTAID011 Provide First Aid 
  • CHCCCS033 Identify and report abuse 

Students will need to successfully complete all units in this course to receive certificate of CHC33021 Certificate III in Individual Support. Learners who partially complete the qualification will receive a Statement of Attainment for the units they are deemed competent.  

It is mandatory to complete work placement hours to be eligible for attainment of this qualification. 

You will be assessed in the classroom and workplace. Assessments include written questions, demonstration of tasks/techniques, group activities, in class activities, written work, role play, presentation, work-based project, and research projects and workplace evidence/observation. 

This qualification enables the student to seek employment in the following job roles: 

In Home Respite Worker, Nurse’s Aide, Community Access Coordinator, Planned Activity Assistant, Accommodation Support Worker, Care Service Employee, Community Care Worker, Food Services Deliverer, Disability Service Officer, Care Assistant, Client Assistant, Care Worker, Community House Worker, Home Care Assistant ,Residential Care Worker, Residential Support Worker, Senior Personal Care Assistant, Transport Support Worker, Field Officer (Community Services), Family Support Worker, School Support Officer (Disability), Residential Aide. 


SBDI recognises qualifications issued by other RTOs. SBDI will accept and mutually recognise the qualifications and Statements of Attainment awarded by any other registered training organisation unless precluded by licensing requirements. We can also grant you Credit Transfer for subjects or units you have completed where equivalence can be established between the unit in your course, and the subject or unit you have completed. 

Recognition of Prior Learning (RPL) is a process where skills and knowledge that you have gained through work and life experience and other unrecognised training can be formally recognised. 

During the entry process and interview stage SBDI will discuss with you the process and options for RPL.  Suitability is often determined on how much experience you have in a certain area, your work history and previous training. If RPL is determined as a possibility for you, you will be provided with a kit that will guide you in working through each unit to determine relevant skills and experience and identify whether you would be able to provide the required evidence. 


USI is needed for all students studying with SBDI. From 1 January 2015 for undertaking Nationally Recognised Training delivered by a Registered Training Organisation the student/s will need to have a Unique Student Identifier (USI). The USI is available online and at no cost to the student. This USI will stay with the student for life and be recorded with any nationally recognised VET course that is completed. Please see the official USI website The student after enrolment is required to create USI (Unique Student Identifier) or allow SBDI to create an USI on their behalf. 


Relevant resources are available at SBDI to ensure that the students settle in well, smoothly transit life in new places and achieve the required level of competency in all accredited courses. Our staff assists in how to seek help with local welfare and guidance services. 


Orientation to assist students is provided by SBDI as an age and culturally appropriate program. Please refer Pre-enrolment Information Pack at Students will be permitted to attend classes only after they have attended and completed the orientation session for the enrolled courses. 

This qualification requires that the learner complete a total of at least 120 hours of work placement in an aged care, home and community care, disability care or community service organisation in Australia. 

After completing CHC33015 Certificate III in Individual Support you may progress to CHC52021 – Diploma of Community Services. 

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