Education Agent Code Of Conduct

Sydney Business & Development Institute requires all new and prospective education agents to abide by the SBDI Education Agent Code of Conduct as detailed below.

This code of conduct will form part of your agreement to be a recognised and authorised education agent acting for and on behalf ofSydney Business & Development Institute.

Each registered and authorised education agent shall receive updated information via PowerPoint presentation and booklet, including an orientation in to the institute and induction into the policies and procedures relevant to their role as a registered and authorised education agent.

AUTHORISED AND REGISTERED EDUCATION AGENTS are ensure below :

  • All marketing activities relating to SBDI must formally approve by marketing officer also we
    will monitor your website regularly
  • Regular face to face meeting or telephone meetings
  • Discuss any marketing activities
  • Both parties have the students’ best interest at heart
  • Collect student feedback regarding support received from their registered and authorised
    education agent
  • Smooth communication between the college, registered and authorised education agent
    and student
  • All registered and authorised education agents have read the registered and authorised
    education agent manual
  • Recruit and assist in the requirement of prospective students to undertake courses at SBDI
    in accordance with the policies of SBDI
  • Provide prospective students with any necessary information required under the ESOS Act
    including information about the courses
  • Assist in completing and submitting application forms, ensure that only signed and completed
    application are submitted SBDI
  • Participate in Regulatory Body (ASQA) and Internal Audits by SBDI Compliance Specialist as
    required.

AUTHORISED AND REGISTERED EDUCATION AGENTS WILL NOT:

  • Engage in dishonest practices
  • Engage in false or misleading recruitment practices
  • Should not providing immigration advice where not authorised under the Migration Act 1958
  • Facilitate the enrolment of student who the registered and authorised education agent
    believes will not comply with the conditions of his or her student visa
  • Give false or misleading information relating to course fees payable or acceptance into a
    course
  • Recruit or attempt to recruit a prospective student who the registered and authorised
    education agent knows to have engaged the services of another representative of SBDI
  • Apply to SBDI on behalf of a student if the registered and authorised education agent is
    aware the prospective student has applied to other education providers
  • If the registered and authorised education agent to incorporate the agent commission as a
    part of the tuition fees, as set out in the written agreement, then that entire sum must be kept
    in a designated account until the student commences study
  • Collect course tuition fee on behalf of SBDI

Sydney Business & Development Institute WILL

  • Provide all registered and authorised education agents with up to date information including
    course fees, course duration, and special promotion via mail or email.
  • Provide quality training and assessment across all courses
  • Assist student to adjust to study and life in Australia as well as provide welfare officers at the
    college and external support provided to students on request
  • In the case where a student extends their course of study and if the registered and authorised
    education agent has engaged their services to extend the student’s enrolment and forwarded
    the extension to commission will be paid accordingly

COMMUNICATION WITH SBDI AND STUDENTS

To enable concise, timely and open lines of communication with Students and Sydney Business & Development Institute, registered and authorised education agents are to ensure timely and
accurate communications, through letters, emails and telephone in addition to utilising their
website for communicating, up-to-date information.

CONFIDENTIALITY

  • SBDI complies with the Privacy and Personal Information Protection Act 1998, the registered
    and authorised education agent must keep all information provided to them by SBDI
    confidential, including student information and the terms of this agreement.

DISCRIMINATION AND EQUAL OPPORTUNITY

Registered and authorised education agents are not to tolerate any unlawful form of
harassment, discrimination or victimisation.

For further information please refer to the:

  • Disability discrimination act 1977
  • The racial discrimination act 1975
  • The sexual discrimination act 1984
  • The anti-discrimination act 1991

REFUND POLICY:

  • If a student’s visa application is refused by DIBP and supplies SBDI written notification, all
    prepaid commission must be refunded to SBDI within two (2) weeks.
  • If a student withdraws from a course and supplies SBDI written notification of more than 28
    days before the course commencement date, all prepaid commission has to be refunded to
    SBDI within two (2) weeks.