CHC52021 Diploma of Community Services (Case Management)(CRICOS Code: 112255A)

SBDI Package Courses for Individual Support, Community Services and Ageing Support

The Community Sector and Development is one of the fastest growing industry areas in Australia. This is an industry where people from diverse cultural backgrounds are especially welcome. If you would like to work in a rewarding career to provide support to sustain and nurture the functioning of individuals, families and groups, to maximise their potentials and enhance community wellbeing then studying the Diploma of Community Services (Case Management) at Lead College is the way to go. 

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities. 

To achieve this qualification, you must have completed mandatory 432 hours of work placement. 


No pre-requisite requirement for this qualification as per course training package. 

  • January
  • April
  • July
  • October

*Mid-Term intake dates available.

Tuition Fee: $AU 30,000 

Non-Tuition Fee: $AU 600 

Estimated Total Course Cost: $AU 30,600 

Entry requirements

  • Be a minimum of 18 years of age.
  • Undertake a pre-enrolment interview / initial skill assessment.
  • Must have completed Australian Year 12 or equivalent level of schooling or a Certificate IV or higher qualification with an Australian institution.
  • Meet evidentiary requirements for country of origin
  • Must demonstrate English level of IELTS 6.0 with no band less than 5.5 or equivalent, such as:
    • IBT 46
    • PTE Academic 42
    • CAE 162
    • OET B
    • Duolingo 90
    • General English Upper Intermediate
    • MOI Certificate

Core units – 12

  • CHCCCS004 Assess co-existing needs 
  • CHCCCS007 Develop and implement service programs 
  • CHCCCS019 Recognise and respond to crisis situations 
  • CHCCSM013 Facilitate and review case management 
  • CHCDEV005 Analyse impacts of sociological factors on people in community work and services 
  • CHCDFV001 Recognise and respond appropriately to domestic and family violence 
  • CHCDIV001 Work with diverse people 
  • CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety 
  • CHCLEG003 Manage legal and ethical compliance 
  • CHCMGT005 Facilitate workplace debriefing and support processes 
  • CHCPRP003 Reflect on and improve own professional practice 
  • HLTWHS003 Maintain work health and safety 

Elective Units – 8

  • CHCCSM009 Facilitate goal-directed planning 
  • CHCCSM010 Implement case management practice 
  • CHCCSM012 Coordinate complex case requirements 
  • CHCCSM014 Provide case management supervision 
  • CHCCSM016 Undertake advanced assessments 
  • CHCCCS038 Facilitate the empowerment of people receiving support 
  • CHCPRP001 Develop and maintain networks and collaborative partnerships 
  • CHCCSL002 Apply specialist interpersonal and counselling intervire skills 

Students will need to successfully complete all units in this course to receive certificate of CHC52021 – Diploma of Community Services (Case Management). Learners who partially complete the qualification will receive a Statement of Attainment for the units they are deemed competent. 

It is mandatory to complete work placement hours to be eligible for attainment of this qualification. 

You will be assessed in the classroom and workplace. Assessments include written questions, demonstration of tasks/techniques, group activities, in class activities, written work, role play, presentation, work-based project, and research projects and workplace evidence/observation. 

This qualification enables the student to seek employment in the following job roles: 

  • Community services worker 
  • Case manager 
  • Family support worker 
  • Client services manager 
  • Community development officer 
  • Service manager and/or program coordinator 


SBDI recognises qualifications issued by other RTOs. SBDI will accept and mutually recognise the qualifications and Statements of Attainment awarded by any other registered training organisation unless precluded by licensing requirements. We can also grant you Credit Transfer for subjects or units you have completed where equivalence can be established between the unit in your course, and the subject or unit you have completed. 

Recognition of Prior Learning (RPL) is a process where skills and knowledge that you have gained through work and life experience and other unrecognised training can be formally recognised. 

During the entry process and interview stage SBDI will discuss with you the process and options for RPL.  Suitability is often determined on how much experience you have in a certain area, your work history and previous training. If RPL is determined as a possibility for you, you will be provided with a kit that will guide you in working through each unit to determine relevant skills and experience and identify whether you would be able to provide the required evidence. 


USI is needed for all students studying with SBDI. From 1 January 2015 for undertaking Nationally Recognised Training delivered by a Registered Training Organisation the student/s will need to have a Unique Student Identifier (USI). The USI is available online and at no cost to the student. This USI will stay with the student for life and be recorded with any nationally recognised VET course that is completed. Please see the official USI website The student after enrolment is required to create USI (Unique Student Identifier) or allow SBDI to create an USI on their behalf. 


Relevant resources are available at SBDI to ensure that the students settle in well, smoothly transit life in new places and achieve the required level of competency in all accredited courses. Our staff assists in how to seek help with local welfare and guidance services. 


Orientation to assist students is provided by SBDI as an age and culturally appropriate program. Please refer Pre-enrolment Information Pack at Students will be permitted to attend classes only after they have attended and completed the orientation session for the enrolled courses. 

This qualification requires that the learner complete a total of at least 432 hours of work placement in at least two community service organisations in Australia. This consists of a 216-hour placement in year one and a further 216-hour placement in year two. 

Before commencing work placement students must meet the following mandatory requirements at their own expense. 

Students will be communicated when to obtain these documents. 

National Police Check 30 days before placement using the link 

Evidence of current Influenza Vaccination as of the 1st May 2020 onwards is required. 

Working with Children check using link 

After completing CHC52021– Diploma of Community Services you may progress to higher education courses. 

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