Education Agent Policy

6.1 Procedures for Education Agent Appointment:

1. Education Agents are required to complete and forward the Sydney Business & Development Institute Education Agent Application Form along with certified copies of proof of business to the Sydney Business & Development Institute Sales and Recruitment Officer.
2. The Sydney Business & Development Institute Sales and Recruitment Officer has the final responsibility to check the credential of the Education Agent prior to recommending the acceptance or rejection of an application.
3. The Sydney Business & Development Institute will assess the application of the Education Agent and the Sales and Recruitment Officer will only recommend accepting the application where the applicant has demonstrated that they have the appropriate knowledge and understanding of the Australian international education industry and will meet the obligations of the National Code.
   This will be undertaken via referee checks and evaluation of any previous dealings.
4. Sydney Business & Development Institute Sales and Recruitment Officer will send the Education Agent, an Education Agent Reference Check Form to referees listed on the Education Agent Application Form.
5. . If the Education Agent is already known to the Sydney Business & Development Institute Sales and Recruitment Officer as they have been a previous agent of Sydney Business & Development Institute or have previous working experience with the Sydney Business & Development Institute Sales and Recruitment Officer, the Sydney Business & Development Institute Sales and Recruitment Officer is to advise the Head of Education and Training along with any recommendation to accept or reject the application.
6. Once reference checks have been completed, the Sydney Business & Development Institute Sales and Recruitment Officer is to reassess to determine if suitable to appoint.
7. When the applicant has been assessed as satisfactory, the Sydney Business & Development Institute Head of Education and Training prepares the Education Agent Agreement and sends the agreement to the Education Agent where both parties sign.
8. Where the application has been rejected the Education Agent will be notified in writing with the Education Agents Termination Letter, signed by the Sydney Business & Development Institute Sales and Recruitment Officer.
9. A copy of the signed Education Agent Agreement is retained by Sydney Business & Development Institute and the Education Agent is added to the list of approved agents and this list is made public on the Sydney Business & Development Institute providers’ individual websites.

Education Agent details are loaded into the Student Management System by the Sydney Business & Development Institute Administration Officer.

6.2 Education Agent Monitoring

1. The performance of each Education Agent will be reviewed by Sydney Business & Development Institute Head of Education and Training and Compliance Specialist throughout the calendar year by the following methods:

• Informal and formal feedback.
• Education Agent visits and meetings.
• Reports from Education Agents.
• Performance benchmarks.

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2. Sydney Business & Development Institute will consider the performance of the Education Agent to decide whether to:

• Maintain the Education Agent’s appointment;
• Appoint the Education Agent for a further period subject to certain conditions;
• Amend the Education Agent’s commission to be reflective of their performance
• Terminate the Education Agent’s appointment in accordance with Education Agent
  Termination within this Procedure.

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3. In considering the performance of the Education Agent under Item 2, Sydney Business & Development Institute will consider:

• The Education Agent’s compliance with the Education Agent Agreement and any conditions placed on the Education Agent by Sydney Business & Development Institute
• The number of Students the Education Agent has recruited and the conversion rate of:
• Student applications to Sydney Business & Development Institute offers; and
• Sydney Business & Development Institute offers to actual enrolment of students;
• The reasons why applications from potential students did not proceed to student reenrolment status;
• The number of Student Visa refusals for students recruited by the Education Agent;
• The number of Australian Visa applications compared to International Visa applications
• Any feedback or information from students or third parties regarding the Education Agent;
• The quality, accuracy and currency or information and advice provided by the Education Agent to students; and
• The quality of the appointment as assessed by Sydney Business & Development Institute.

6.3 Education Agent Change of Details

1. The Sydney Business & Development Institute Sales and Recruitment Officer will update the Education Agent’s contact details through:

• Receipt of email advice; or
• Written confirmation on letterhead.

All staff who become aware of a change to an Education Agent’s contact details must notify the
Sydney Business & Development Institute Sales and Recruitment Officer.

6.4 Education Agent Termination

1. If Sydney Business & Development Institute becomes aware or reasonably suspects that the Education Agent has acted in breach of the conduct set out in Standard 4.3 of the National Code, Sydney Business & Development Institute will terminate the Education Agent Agreement immediately.

The Sydney Business & Development Institute Sales and Recruitment Officer once deciding to terminate the Education Agent Agreement, should:

• Receive approval and instruction by the Sydney Business & Development Institute General
  Manager for the termination.
• Write to the Education Agent to advise that his or her appointment has been terminated.
• In cases where the grounds for the termination is due to the Education Agent having acted
  unethically, notify DIBP and DEEWR.
• Notify the Admissions team of the termination of the Education Agent and advise staff that
  no further applications are to be accepted from the Education Agent.